Return & Refund Policy
Last Updated: 1/1/2026
At Carolina Brothers Dispensaries, customer satisfaction is important to us. Due to the nature of our products, we have the following return and refund policy.
All Sales Final
Due to health, safety, and regulatory considerations, all sales are final. We do not accept returns or exchanges on any products once they have been shipped.
Damaged, Defective, or Incorrect Orders
If you receive an order that is:
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Damaged during transit
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Defective
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Incorrect (wrong item received)
Please contact us within 7 days of delivery at contact@carolinabrothers.com with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
If approved, we will offer one of the following at our discretion:
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Replacement of the item
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Store credit
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Refund to the original payment method
Lost or Stolen Packages
Carolina Best Buds is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
We recommend:
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Verifying your shipping address before checkout
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Using secure delivery locations
Order Changes & Cancellations
Orders may be canceled or modified only if they have not yet been processed or shipped. Once an order has been processed, it cannot be changed or canceled.
Refund Processing
Approved refunds (if applicable) will be processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
The following are non-refundable:
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Opened or used products
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Sale or promotional items
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Gift cards
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Shipping costs
Legal Compliance & Age Requirement
You must be 21 years of age or older to purchase from Carolina Brothers Dispensaries. By placing an order, you confirm that you meet this requirement and that you are complying with your local laws.
Contact Us
If you have questions about this Return Policy, please contact us at:
Carolina Brothers Dispensaries
Email: contact@carolinabrothers.com